Shipping Info

We put a lot of focus on making sure your items get delivered as quickly as possible. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.

All orders after December 1st are NOT guaranteed to be delivered before Christmas. (Read Here)

We offer free shipping on orders over US$50.

Our domestic shipping options for all 48 U.S. states (except Alaska, Hawaii) and 18 other countries around the world are listed below:

Processing

Once your order is confirmed, we will prepare your items for shipping. Items may take 1-3 business days (in regular seasons) or more depends on holiday seasons. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay.

Delivery time:

1.Standard Shipping: Delivery in 15-20 business days ($7.9 USD)

2.Express Shipping: Delivery in 10-15 business days ($16.99 USD)

Delivery Time=Processing Time+Shipping Time

For example, if you order a shirt, it will need 3 business day of processing time and 12-17 business days of shipping time ( Standard Shipping ). Therefore, you are expected to receive it in 15-20 business days.

Note: The delivery time is calculated after the order is sent, not after the order is placed.

Shipping

You can enjoy free shipping for orders over $50. Where available, you can opt for Express Shipping for an additional fee.

When express shipping was chosen, Specific address information(including street/block, city,province/state,country,zip code,name, phone number) is required in ENGLISH according to Shipping regulations.

Incorrect Address

Make sure you provide the correct address at checkout because:
- If there is incorrect or missing information which we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.

- We are not responsible if your order gets delivered to the wrong address or returned to sender (as all of the items would be donated right after they come back to our warehouse)

- If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

Order Status

Once your order is placed, we will update you on your order status by email. We begin preparing your order immediately after it is verified (With this sort of time frame, it makes it difficult for us to change or cancel your order.)
You can take a look at our Track Order page to see what your shipping status is. If it is over your estimated arrival date, please contact us, and we can take care of this for you.

Order Confirmation

Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you.

Shipping Confirmation

Once your order is shipped, you will receive a Shipping Confirmation email, letting you know your items have left our warehouse. Details about the items contained in the shipment as well as a tracking number are included in the email. To track your package, simply click onto the link provided. Please note that sometimes it takes the shipping company 48 hours to update the status of the shipment,sometimes will be longer and your tracking link may not work immediately. If your order has multiple items, they may be split into different packages shipped on different days. You will receive a separate Shipping Confirmation for each shipment.If you believe you may have entered your email wrong please contact us and we will fix it for you.

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

Please note:

Due to customer's personal problems (clearance, incorrect address, inability to reach the address, wrong phone number), the package was unclaimed within the limited time and the parcel was destroyed. The situation that the buyer authorized to place the package in front of the door, neighbors, etc. caused the parcel disappear or being stolen.We are not responsible.

If the parcels cannot be delivered successfully because the buyer has not paid the customs duties, the seller will not bear any responsibility,and we will not accept any refund request.

Service Email：service@southfaces.com

Service Time：Monday - Friday, 9am - 8pm, we will get back with you within a few hours. Otherwise, if it is after hours or the weekend we will get back with you in the next business day.